REFUND POLICY
We offer a 30 day money back guarantee to ensure you have the best experience possible.
If you are not satisfied with the item, contact us now and we will solve your problem!
We do not accept returns after the 30 day period, so contact us as soon as possible and you will receive a full refund.
HOW TO REQUEST A REFUND FOR AN ITEM?
Simply fill out our contact form here or email customerservicepalm@gmail.com with your order number. Once we have received and verified the product, we will refund the amount paid! (Refunds can take up to 5 days to process, depending on the lender).
SHIPPING OF RETURNS
The shipping of the item to be returned and the related costs are the responsibility of the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and/or damaged merchandise, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references relating to the receipt of the package and, in accordance with our money back guarantee, we will do our best to resolve the problem as soon as possible!
HOW DO I MODIFY OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to change or cancel your order at customerservicealm@gmail.com . Remember to enter the order number and the modification and/or cancellation you wish to make, you will receive confirmation of the operation. Orders already packed or shipped cannot be modified or cancelled.
If you are not satisfied with the item, contact us now and we will solve your problem!
We do not accept returns after the 30 day period, so contact us as soon as possible and you will receive a full refund.
HOW TO REQUEST A REFUND FOR AN ITEM?
Simply fill out our contact form here or email customerservicepalm@gmail.com with your order number. Once we have received and verified the product, we will refund the amount paid! (Refunds can take up to 5 days to process, depending on the lender).
SHIPPING OF RETURNS
The shipping of the item to be returned and the related costs are the responsibility of the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and/or damaged merchandise, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references relating to the receipt of the package and, in accordance with our money back guarantee, we will do our best to resolve the problem as soon as possible!
HOW DO I MODIFY OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to change or cancel your order at customerservicealm@gmail.com . Remember to enter the order number and the modification and/or cancellation you wish to make, you will receive confirmation of the operation. Orders already packed or shipped cannot be modified or cancelled.